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Measuring Service Experiences with Richard Hanks at Mindshare

As a former EVP and Corporate Officer at Marriott, where he led the marketing strategy, sales, distribution, and revenue management efforts for Marriott’s 13 lodging brands and $18 billion in sales,...

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Update on the VOIP Evolution

Join BearingPoint technologist Takashi Yoshizaki as he takes us through the evolution of VOIP. What started as simply carrying voice traffic over a data network is now a widely accepted technology and...

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Gnani AI Enabled Voice Bots Empowering Enterprises at Scale – Intel on AI –...

In this Intel on AI podcast episode: Every customer call is an opportunity to gain information about customer preferences and provide a positive experience for callers. Yet, call centers can be...

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